We offer worldwide shipping from China, with tracked delivery available for most destinations.

All available shipping methods, estimated delivery times, and shipping costs for your country will be shown at checkout before you complete your order.

Please read the information below before placing your order.

Order Processing Time

Orders are processed on business days, excluding weekends and public holidays.

Orders placed before 12:00 PM ET will usually begin processing on the same business day.

Orders placed after 12:00 PM ET may begin processing on the next business day.

Processing time may vary depending on the product type, order volume, destination country, and whether your item includes customisation.

Processing Time for Standard Items

Most non-customised items are usually processed within:

2–5 business days

During busy periods, processing may take longer than usual.

Processing Time for Printed & Personalised Items

Printed and personalised items require additional preparation time.

This includes products with:

Custom names
Custom numbers
Patches
Printed details
Other made-to-order options

Printed and personalised items are usually processed within:

2–5 business days

During peak periods, major football tournaments, holidays, or high order volume, processing may take approximately:

7–10 business days

Personalised orders usually begin production 48 hours after the order is placed.

Please check your size, name, number, and other custom details carefully before placing your order.

Estimated Shipping Time

Shipping time starts after your order has been processed and dispatched.

Estimated delivery times are:

Europe: 7–12 business days after dispatch
United States: 10–14 business days after dispatch
Other destinations: Delivery time may vary by country and shipping method

Please note that these are estimated delivery times and cannot be guaranteed.

Delivery may be affected by local courier delays, customs processing, public holidays, weather conditions, peak season order volume, or incorrect delivery information.

Tracking Information

Once your order has been dispatched, we will provide a tracking number so you can follow the delivery status of your parcel.

Tracking information will be sent to the email address provided at checkout.

Please allow some time for tracking updates to appear after dispatch, as courier systems may take time to update.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery country, shipping method, and order details.

All available shipping options and costs will be displayed before payment.

Delivery Partners

We work with a range of postal services and courier partners depending on the destination country and shipping method.

Delivery partners may include:

Royal Mail
PostNL
DPD
Deutsche Post
Hermes / Evri
Canada Post
Other local postal or courier services

The final delivery carrier may vary depending on your country and shipping route.

Customs, Duties & Taxes

Depending on your country, your order may be subject to customs duties, import taxes, VAT, or local handling fees.

These charges are determined by your local customs authority and may not be included in the product price or shipping fee.

Please check your local import rules before placing an order.

Incorrect Shipping Information

Please make sure your shipping address, phone number, and email address are correct before placing your order.

We are not responsible for delays, failed delivery, or lost parcels caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible.

Lost Parcels or Delivery Issues

If your parcel appears to be lost, delayed for an unusual period, or marked as delivered but you have not received it, please contact our support team.

We will review the tracking information and communicate with you to find a suitable solution.

Depending on the situation, we may arrange a replacement shipment or issue a refund after review.

Please contact us with your order number so we can help you as quickly as possible.

Peak Season Notice

During busy periods, such as major football tournaments, holidays, promotional events, or high order volume, processing and delivery may take longer than usual.

If you need your order for a specific match day or event, we recommend placing your order as early as possible and checking the available delivery options at checkout.

Cancellation Policy

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing your order.

Orders can usually be cancelled before they enter processing, printing, personalisation, packing, or dispatch.

Once an order has entered processing, production, printing, personalisation, packing, or dispatch, cancellation may no longer be possible.

Cancellation Before Processing

If your order has not yet been processed, printed, personalised, packed, or dispatched, we may be able to cancel it and issue a refund to your original payment method.

Please contact us immediately with your order number.

Printed & Personalised Orders

Printed and personalised items are made specifically for your order.

Personalised orders usually begin production 48 hours after the order is placed.

If you need to cancel or change a personalised order, please contact us within 48 hours of placing your order.

Once production, printing, or personalisation has started, personalised orders usually cannot be cancelled, changed, returned, or exchanged unless the item is faulty, incorrect, or does not match the details you provided when placing your order.

Please double-check your size, name, number, and other custom details before confirming your order.

Address or Order Changes

If you need to change your delivery address, size, name, number, or other order details, please contact us as soon as possible.

We will do our best to help, but changes cannot be guaranteed once the order has entered processing, production, personalisation, packing, or dispatch.

Orders Already Dispatched

Once an order has been dispatched, it cannot be cancelled.

You may still be able to request a return or exchange after receiving your order, subject to our Returns & Exchanges Policy.

Returns Address

Our return address is located in China.

Please contact our support team before sending any item back.
Do not return items without receiving return instructions from us first.

Return shipping costs may be the responsibility of the customer unless the item received was faulty, incorrect, or did not match the order details.

How to Request a Cancellation or Order Change

To request a cancellation or order change, please contact us at:

Email: support@sportfootballkit.com
WhatsApp: +86 15815850021

Please include:

Your full name
Your order number
The reason for cancellation or change request

Our support team will review your request and confirm whether cancellation or changes are still possible.

Important Notes

Processing time and shipping time are separate.

Delivery times are estimates and cannot be guaranteed.

Printed and personalised items require additional preparation time.

Personalised orders usually begin production 48 hours after the order is placed.

Please double-check your size, custom details, and delivery address before placing your order.

This policy does not affect your statutory rights.

Contact Us

If you have any questions about shipping, delivery, cancellation, or order changes, please contact us:

Email: support@sportfootballkit.com
WhatsApp: +86 15815850021

Please include your order number so we can help you faster.