Returns, Refunds & Order Issues
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Returns, Refunds & Order Issues
We want you to know exactly what happens if there is a problem with your order.
If you receive the wrong item, a damaged jersey, a product with a confirmed quality issue, or your package is confirmed lost in transit, please contact us via WhatsApp. We will review the issue and work with you on an appropriate solution.
1. Returns for Change of Mind
We do not accept standard returns or refunds if the product is correct and free from defects but you:
- Change your mind
- No longer want the item
- Do not like the item after receiving it
- Ordered the wrong size
If you have a specific concern, you can still contact us via WhatsApp. We will review your situation and discuss any available options with you.
Approval of an alternative solution is not guaranteed and will depend on the circumstances.
2. Wrong Size Ordered by the Customer
Please check the size information carefully before placing your order.
If you ordered the wrong size and we supplied the size you selected, the order is not eligible for a standard return, exchange, or refund.
You may still contact us via WhatsApp, and we will review the situation with you.
3. Wrong Item, Size or Style Sent by Us
If we send you the wrong:
- Jersey
- Size
- Color
- Style
- Product variation
please contact us via WhatsApp.
Once the issue has been verified, we can arrange a replacement at no additional cost or discuss another solution that you agree to.
If you do not want a replacement after the issue has been confirmed, we can arrange a full refund.
4. Product Quality Issues
If your jersey arrives with a confirmed product defect, such as:
- Damage
- Open or defective stitching
- Printing defects
- Incorrect printing
- Other clear manufacturing issues
please contact us via WhatsApp within 14 days of receiving your order.
We may ask you to provide clear photos or videos so we can verify the issue.
Once confirmed, we can:
- Send a replacement at no additional cost, or
- Discuss another solution with you, or
- Provide a full refund if you do not accept a replacement
You will not be required to return the defective product once the issue has been verified through the requested photos or videos.
5. Damage During Shipping
If your jersey is damaged, crushed, stained, or otherwise affected during transportation, please contact us via WhatsApp within 14 days of delivery.
Please provide clear photos or videos showing the condition of the product and, where relevant, the packaging.
Once the shipping damage has been confirmed, we will take responsibility for the loss.
We can arrange:
- A replacement at no additional cost, or
- Another solution agreed with you, or
- A full refund if you do not want a replacement
You will not need to pay any additional product or shipping costs for an approved replacement.
6. Lost Packages
If a package is confirmed lost during transportation, please contact us via WhatsApp.
After verifying the tracking information and the status with the carrier, we can:
- Send a replacement at no additional cost, or
- Discuss another solution with you, or
- Provide a full refund
A package must be confirmed as lost before a refund is issued.
A shipping delay by itself does not qualify for a refund while the package is still actively in transit.
7. Tracking Has Not Updated
We review shipments when tracking information has not updated for approximately 7 days.
You do not need to wait for us to contact you. If you notice an unusual delay, you can contact us via WhatsApp at any time and we will check the shipment and carrier information.
If the package is still in transit, we will continue to monitor it.
If the carrier confirms that the package has been lost, our lost-package policy will apply.
8. Tracking Shows “Delivered” but You Have Not Received the Package
If your tracking shows Delivered but you cannot locate your package, please contact us via WhatsApp.
We will review:
- The tracking information
- Carrier records
- Delivery status
- Any other available shipping information
The next step will depend on the results of the investigation.
If we confirm that the package was lost due to a shipping issue, we can arrange a replacement or another agreed solution.
Cases where the carrier confirms successful delivery will be reviewed individually with you through WhatsApp.
9. Personalized and Customized Jerseys
Personalized products may include jerseys with:
- Custom names
- Custom numbers
- Badges or patches
- Other customer-requested customization
Customized products are not eligible for standard returns or exchanges when there is no product defect.
If there is a problem with a customized order, please contact us via WhatsApp and we will review the situation.
If the customized product has already entered production, cancellation is not automatically available. We will review the current production status and discuss the available options with you.
Confirmed manufacturing errors, shipping damage, incorrect items, or other issues caused by us remain covered by this policy.
10. Cancelling an Order Before Shipment
If your order has not yet been shipped, please contact us through WhatsApp as soon as possible if you want to cancel it.
For standard products that have not yet entered an irreversible fulfillment stage, we can arrange the cancellation and refund.
For customized products, cancellation depends on the current production status.
Once customization or production has started, cancellation may no longer be possible and you will need to contact us to discuss the available options.
11. Orders That Have Already Shipped
An order is considered shipped once the package has been physically handed over to the shipping carrier.
Once this happens, the order cannot normally be cancelled because we are unable to retrieve the package while it is already moving through the shipping network.
If there is a problem after delivery, the relevant section of this policy will apply.
12. Changing Order Information
If your order has not yet shipped, you may contact us via WhatsApp to request changes to information such as:
- Size
- Name
- Number
- Delivery address
- Other order details
Please contact us as early as possible.
For customized products, some changes may no longer be possible once production has started.
13. Incorrect Shipping Address Provided by the Customer
Please make sure your shipping information is complete and accurate before placing your order.
If an incorrect or incomplete address provided by the customer causes a delivery failure, return, delay, or lost package, please contact us through WhatsApp.
We will review the situation and discuss the available solution with you based on the shipping status and carrier information.
14. Refunds
When a refund has been approved, we will process it within 1–3 business days.
Approved full refunds include the full amount originally paid for the affected order, including the original shipping amount.
Refunds will be issued to the original payment method used when placing the order.
Please note that after we process the refund, your bank, card provider, PayPal, or other payment provider may require additional time before the funds appear in your account.
15. Reporting an Issue
For wrong items, quality problems, or shipping damage, please contact us within 14 days of receiving your order.
To help us verify the issue quickly, please provide:
- Your order number
- A description of the problem
- Clear photos or videos showing the issue
For verified product problems, you normally do not need to return the original jersey.
If more than 14 days have passed, you can still contact us. These cases will be reviewed individually, but a replacement or refund is no longer automatically guaranteed.
Contact Us
If there is any problem with your order, the fastest way to reach us is through WhatsApp.
WhatsApp: [Add WhatsApp link]
Please include your order number and a short description of the issue. Photos or videos will help us verify product-related problems more quickly.
We will review the situation and work with you toward an appropriate solution.
