Support hours: 10:00 AM – 6:00 PM UK time / 11:00 AM – 7:00 PM CET Our WhatsApp support team usually replies within 24 hours.
1. Is my payment information secure?
Yes. We take customer privacy and payment security seriously.
Our website uses secure encryption technology to help protect your information during checkout. Your payment details are processed securely through our payment providers and are not stored or accessible by us.
2. What payment methods do you accept?
We accept secure payment methods including:
PayPal Credit cards
Available payment options will be shown at checkout before you complete your order.
3. How can I track my order?
Once your order has been dispatched, we will send you a tracking number by email.
You can use this tracking number to check the delivery status of your parcel through our tracking page or the courier’s tracking website.
Please allow some time for tracking updates to appear after dispatch, as courier systems may take time to update.
4. Where are orders shipped from?
Most orders are shipped from China.
We work with selected suppliers and delivery partners to prepare and ship orders to customers worldwide.
Once your order is dispatched, tracking information will be provided when available.
5. What is the delivery time?
Shipping time starts after your order has been processed and dispatched.
Estimated delivery times after dispatch are:
Europe: 7–12 business days United States: 10–14 business days Other destinations: Delivery time may vary by country and shipping method
Please note that processing time and shipping time are separate.
Most standard items are processed within 2–5 business days.
Printed and personalised items are usually processed within 2–5 business days, or 7–10 business days during peak periods.
Delivery times are estimates and cannot be guaranteed. Delays may occur due to customs checks, local courier delays, public holidays, weather conditions, or peak season order volume.
6. Do you offer international shipping?
Yes. We offer international shipping to most destinations.
We currently ship to:
Europe United States Most other international destinations
Please note that we currently do not ship to Africa.
Available shipping methods, estimated delivery times, and shipping costs will be shown at checkout before you complete your order.
7. How much does shipping cost?
Shipping costs depend on your order and delivery country.
For jersey orders:
1 jersey: $5 shipping fee 2 or more jerseys: Free shipping
All available shipping costs will be shown at checkout before payment.
8. How do I choose the right size?
You can find the size chart on each product page.
For the best fit, we recommend comparing the size chart with a jersey or T-shirt you already own.
Lay your item flat and measure:
Chest width: armpit to armpit Length: shoulder to hem
If you are between two sizes, prefer a relaxed fit, or have a broader chest, shoulders, or muscular build, we recommend choosing the larger size.
Manual measurements may vary by 2–4 cm.
9. Can I customise my jersey?
Yes. Name and number customisation is available on selected fans version products.
Custom options may include:
Player-style names Personal names Numbers Sleeve patches Football-inspired details
If you have a special custom request, please contact us on WhatsApp before placing your order.
WhatsApp: +44 7549 877422
Please double-check all custom details before confirming your order, including size, name, number, and patches.
10. Do personalised items take longer to ship?
Yes. Printed and personalised items require additional preparation time.
This includes products with:
Name and number customisation Player-style names Personal names Numbers Sleeve patches Football-inspired details Other made-to-order options
Personalised items are usually processed within 2–5 business days, or 7–10 business days during peak periods.
Personalised orders usually begin production 48 hours after the order is placed.
11. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order.
Orders can usually be changed or cancelled before they enter processing, production, personalisation, packing, or dispatch.
Personalised orders usually begin production 48 hours after the order is placed. Once production, printing, or personalisation has started, personalised orders usually cannot be changed or cancelled.
12. Can I return or exchange an item?
You may request a return or exchange within 30 days of receiving your order.
To be eligible, the item must be:
Unworn Unwashed Unused In its original condition With all tags attached
Personalised or printed items cannot usually be returned or exchanged unless they are faulty, incorrect, or do not match the details you provided when placing your order.
For more details, please visit our Returns & Exchanges page.
13. What if I receive the wrong item or a faulty item?
If you receive an incorrect item or a product with a manufacturing defect, please contact us as soon as possible.
Please provide:
Your order number A clear photo or video of the issue A short description of the problem
Once the issue is reviewed, we will offer a suitable solution, such as a replacement, exchange, or refund.
14. When will I receive my refund?
Once your return or refund request has been reviewed and approved, refunds are usually processed within 5 business days.
If you contact us through WhatsApp, urgent refund requests may be reviewed within 24 hours.
Please note that after we process the refund, it may take additional time for the amount to appear in your account, depending on your bank or payment provider.
Refunds are usually sent back to the original payment method.
15. What if my parcel is lost or marked as delivered but I have not received it?
If your parcel appears to be lost, delayed for an unusual period, or marked as delivered but you have not received it, please contact our support team.
We will review the tracking information and communicate with you to find a suitable solution.
Depending on the situation, we may arrange a replacement shipment or issue a refund after review.
Please contact us with your order number so we can help you faster.
16. Will I need to pay customs duties or taxes?
Depending on your country, your order may be subject to customs duties, import taxes, VAT, or local handling fees.
These charges are determined by your local customs authority and may not be included in the product price or shipping fee.
Please check your local import rules before placing an order.
Support hours: 10:00 AM – 6:00 PM UK time / 11:00 AM – 7:00 PM CET
Our WhatsApp support team usually replies within 24 hours.
Please include your order number so we can help you faster.
Need More Help?
For order updates, sizing help, custom requests, delivery questions, returns, or cancellations, please contact our support team with your order number.
